Artificial intelligence, particularly advancements in generative AI (GenAI), has taken the world by storm. Most senior executives in the banking, financial services, and insurance (BFSI) industry believe AI’s impact on their business model will be greater than or equal to earlier disruptive technologies. They’re optimistic about its potential. Yet there is no consensus on how to approach AI. This report investigates:
- The driving factors for AI implementations in the BFSI industry.
- The use of AI in redefining banking, financial services, and insurance.
- Emerging AI-driven customer engagement trends.
- Changing shift in employees, skills, and roles.
- The AI strategy of BFSI companies.
- The alignment of business results with objectives.